Ecsow Predictive Dialer is a full-featured outbound dialing system integrated with Skype & SIP Trunk. Ecsow Predictive Dialer increase your agents talk time and contact rates. When dialing manually over 70% of your agent's time is wasted. Ecsow Predictive Dialer software dramatically increases agent productivity and eliminates unproductive calls(busy, no-answer, disconnected lines and answering machines, optionally leaving a voice message on answering machines).
Ecsow Dialer is as scalable and flexible as it is affordable. It do NOT need expensive telecom hardware or telephone lines - calls are made through Skype & SIP Trunk directly by your agent's computer. The only hardware requirement is computer, plus a USB headset that allows your agent to talk to a live person through a computer.
# Easy to use - setup and configure an Ecsow Skype & SIP Trunk Dialer system within 10 minutes
# Uses Skype credit/VoIP unlimited plan for dialing out. No need for additional telephony hardware
# Automatic detection of a live person answering the call or answering machine using voice activity detection.
# Automatically leave voice messages on answering machines
# Automatically skips busy lines, no answer lines and disconnected lines
# Supports 'Do Not Call' (DNC) list functionality
# Call back scheduling & reminder
# Automatic caller details Pop-up
# Automatic retry for busy, no answer lines
# Agent can work anywhere as long as there is a PC with internet available
# Customize call disposition / greeting files
# Can be used as a telephone voice broadcast software
# Seamless and silent call recording
# Web-based reporting